Yes, companies engaging the services of Tan Chong International can sign up for the DUO programme. All you have to do is indicate that you are signing up as a company whilst registering (Choose "Corporate Sign-Up" on the sign in page and enter Business Registration Number).

You can update your personal information changes by logging in to our website and then clicking on "My Account" and selecting "Update" after the necessary changes are made. Alternatively you may email us.

You can sign up online or at our Motor Image Hong Kong branch. To sign up now, click here. A notification email will be sent to the email address provided upon successful registration.

A one-time log in, to your DUO account will activate it.

You can reset your password by clicking here. The password will be sent to your email address. However if you cannot remember the email address which you use to register, kindly email us to retrieve your password.

DUO Rewards is a cardless membership program.

No. DUO Points are automatically credited into your DUO account by our system within 7 working days.

For new members, you have to ensure that you sign up for your DUO Account before or on the same date of purchase (i.e. if you purchase an item at 0900 on the 1st June, the signing up of the account has to be done by 2359 on 1st June) Your points will be accrued to you upon full payment. You can check if they are credited to your account by logging on to our website. Your accumulated DUO Points will be reflected under your name on the top-right corner of each page. Please allow us seven working days before raising a claim for unaccredited DUO Points. When signing up for DUO, please ensure that the DUO member is the registered vehicle owner. For company-registered vehicles, please ensure that the DUO membership is registered under the company name.

DUO Points are credited based on your spending after the deduction of prevailing Tax from the nett selling price. For new vehicle owners, the DUO Points are credited based on your spending after the deduction of prevailing Tax from the nett selling price and registration fees.

DUO Points can be used to redeem DUO Rewards which we have specially selected for you.

No. DUO Points are not transferrable.

Your membership stays with you for life; however, your DUO Points will expire in two years (from the month of accumulation).

Every 1 Hong Kong Dollar spent with Motor Image Hong Kong gives you 1 DUO Point (after the deduction of prevailing Tax from the final invoiced amount)

DUO Points are credited to your account each time you purchase a product or engage a service within Motor Image Hong Kong.

Yes you can extend your DUO Points expiry date for three months and extension is only allowed once. Extension of Duo Points must be done prior to expiry of Duo Points. 500 DUO Points will be deducted from your account for every 10,000 DUO Points extended or part thereof. You will not be able to renew your DUO Points for a second time after its subsequent expiration.

DUO Rewards are benefits (in the form of products or services) that you could redeem using your accumulated DUO Points.

An email will be sent upon successful redemption. You will be advised where you can collect certain items while vouchers will be sent to you via post.

Vouchers will state collection details. Each voucher will expire three months from the redemption date.